Service Monitor

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Service Monitor Services
Market Monitor has a division called Service Monitor, which is a leader in Customer Satisfaction and Service Evaluation programs. Service Monitor gives you the customer's perspective of your company's products and services -- professionally, objectively and economically. Service evaluations are conducted for manufacturers, insurance companies, restaurants and retailers. Our staff can assist you from research design, through data collection, tabulation and analysis to easy-to-read reports -- Service Monitor handles all of your service evaluation needs.*

Customer Satisfaction Surveys

Questionnaires Mailed to Customers
Service Monitor designs and mails questionnaires to your customers. The surveys analyze customer opinions on the product purchased and include a detailed post-purchase evaluation. The questionnaires are returned to Service Monitor and a senior market research manager at Service Monitor prepares a Management Summary and Analysis of the data.

Telephone Calls Placed to Customers
Service Monitor makes follow-up telephone calls to your customers to get an independent, objective evaluation of their shopping experience, which includes a detailed post-purchase evaluation.

Service Evaluation Programs

Telephone Calls Placed to Client 800 Numbers
Service Monitor conducts Telephone Mystery Shoppings and acts as customers to make inquiries to your 800 number. The entire transaction is reported to you. We will verify the telephone representative's courtesy, demeanor and product knowledge. This is especially important if you use an outside service to cover your 800 number.

Mystery Shopping at Client Locations
Service Monitor representatives will visit your retail locations or offices and report on the efficiency and knowledge of your customer service representatives or sales people. We have field representatives in the top 100+ major U.S. markets and are able to handle any assignment accurately, dependably and in a timely fashion.

Need SERVICE EVALUATIONS? -- Call SERVICE MONITOR!

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*Service Monitor also can handle part of an evaluation program, such as using client forms for data collection and returning completed forms to the client for tabulation.